Video Service Desk Docs
Advice and answers from the Video Service Desk team
Agent Manual
Video Service Desk agents are the members of your team who handle customer inquiries. This manual describes the options available to them.
Login and Logout
login-and-logout This article will guide you on how an agent can login to the queue to receive calls. And logout…
Agent Call History
agent-call-history This article describes how an agent can check their own call history. What Is Agent Call History? Agent call history…
Assigned Calls
assigned-calls This article will guide you on how to check the calls assigned to you by the admin as a…
Call Notifications
call-notifications This article will guide you on how to receive and accept or reject call notifications on the web and…
Reset Password
reset-password This article will guide you on how to reset the password for your account. The steps for both Web…
