The Ultimate 

Gen-AI + Human

Customer Interaction Suite

A Website Widget To Engage Leads and Customers Through Video Calls, Voice Calls, Live Chat, Gen-AI Chatbot, Online / In-Person Appointments, Email, SMS and Social Media Messengers

The Ultimate

Gen-AI + Human Customer Suite

Engage Leads and Customers Through Video Calls, Voice Calls, Live Chat, Gen-AI Chatbot, Online & In-Person Appointments, Email, SMS & Social Media Messengers

AI First? Human First? Use Both. With Video Service Desk You Can Easily Convert

Your Leads
Into Customers
Into Raving Fans

Video & Voice Calls With Screen Sharing

Your customers can initiate high quality voice and video calls right from their browsers. Invite vendors, agents and other decision makers located across the globe into the call.

  • Modern In-call Features - Screen sharing, chat, file sharing, reactions, play YouTube/Vimeo videos in real time, whiteboard, virtual backgrounds
  • Invite Multiple Participants - Invite multiple participants into calls for quicker resolution
  • Call Recording - Record your video and voice calls and send to your own cloud account automatically

Live Chat

Discover seamless interaction with our live chat feature, connecting you instantly with customers and leads. Your agents can also communicate with one another within Video Service Desk. Improve support, boost conversions, and build lasting relationships with our intuitive platform.

  • File Sharing - Share documents and important files over a secure channel
  • Location Sharing - Google and Apple Maps location sharing directly within chat
  • Chat Transcripts - Download and save chat transcripts

ChatGPT On Your Business Data

Trained on your custom data, our cutting-edge AI chatbot learns and adapts from your customer interactions, providing personalized responses and efficient support. Explore the power of tailored AI solutions for your business.

  • Train on Documents - Supports PDF, TXT, DOCX, CSV, JSON
  • Train on Website Data - Our superior chatbot can crawl your web pages
  • IntegrationsExtract information from Notion, Confluence, Github Repos, Gitbook, Figma and S3

Online & In-Person Appointment Booking

Streamline your scheduling process with our intuitive appointment booking system. Whether you're managing client meetings, consultations, or services, our platform ensures seamless integration, customizable options, and real-time availability updates. Take control of your calendar with ease and focus on what matters most - your clients!

  • Calendar and List Views - Your schedule at a glance
  • Configure Timezone, Business Hours and Holidays
  • Integrated Meeting Platform - No separate Google Meet or Zoom licenses required.

Social Media Widgets, Email and SMS

Have you ever admired the convenience of WhatsApp or Facebook Messenger icons on business websites and wondered how to integrate them onto your own page? With just one Video Service Desk widget, you can effortlessly enable this feature. Your leads can instantly message you via WhatsApp and other social media platforms directly from your website or shared link. No coding skills required!

  • Social Media Widgets - WhatsApp, Messenger (Facebook), Instagram, X (Twitter), Telegram. More coming soon.
  • Email - Set separate emails for each customer segment.
  • Click to SMS (Text) Opens SMS app on the lead's phone. Ask leads to fill a form before receiving an SMS.

Replace IVR With Intelligent Routing

Route inquiries to different teams automatically. The button on your home page could route the inquiries to your Sales team. A button in your member area could route the inquiries to Customer Support automatically. Enable call routing based on:

  • Skill - Based on agent qualification and training
  • Language - Based on the languages spoken by agents
  • Page/Link - Based on inquiry origin page/link
  • Round Robin - Based on the utilization of agents

Custom Forms and UI

Don't like the default colors? Pick your favorite! We recognize that one size doesn't fit all. That's why we offer extensive customization options, empowering our clients to tailor solutions precisely to their needs and deliver exceptional experiences to their own clients.

  • Drag & Drop Form Builder - Highly customizable forms to collect the user data you need
  • Custom Theme Colors and Text Messages - Customize the customer facing messages
  • Multi-language support Our AI chatbot can understand messages in customer's language and respond accordingly. Inquiries can be routed based on languages.

Inquiry History and Management

Centralize all your inquiries effortlessly with our integrated dashboard. Assign inquiries to specific agents, track progress with notes, and ensure timely follow-ups until completion. Witness your leads seamlessly transition into loyal customers.

  • Separate Admin and Agent Dashboards
  • Add notes to Inquiries
  • Inquiry Status Change and Assignment Options
  • Shared Inbox / Inquiry Queue- Agents have access to inquiry queue to pick up unassigned inquiries.

No Website? No Problem!

Multiple Ways To Use Video Service Desk

Are you a freelancer or solopreneur just starting out and don't have a business website of your own? Or are you a product manufacturer and your clients don't really use websites to contact you?

VSD Widgets

Add a chatbot like widget to all or specific pages of your website using a tiny code snippet. See example button on this page (bottom-right corner). Customize the form fields and the button UI if you like.

VSD Embed

Embed Video Service Desk as an iframe into a part of your webpage. Useful for replacing contact forms directly. Also helpful as an alternative to VSD Widgets.

VSD Links

Generate a short link of the form vsd.li/xxxxxx that opens your custom form with your logo. Share it with your clients over email, SMS, WhatsApp. A single VSD Link can be used by unlimited number of users at a time.

VSD QR Codes

Generate unique QR codes. Print and stick these on your products, catalogs, billboards or advertisements. Your leads can simply scan the QR with their phones.

Trusted By 2000+ Clients Who Value Their Customers


45%

Consumers abandon online transactions if their concerns are not addressed quickly. [Forrester]

82%

Customers expect immediate help. 59% use their preferred contact channels.  [Liveperson]

61%

Customers prefer self help for simple issues before contacting customer support. [Salesforce]

Don't Let Potential Customers Slip Away

The memory of a goldfish

In today's fast-paced digital world, the average human attention span is just 7 seconds—shorter than that of a goldfish. With constant social media notifications, this window can shrink to a mere 4-5 seconds.

You can't afford to let visitors leave your site and never return. Or worse, go to a competitor.

You've invested heavily in your product and marketing, driving valuable traffic to your website. Your team knows your product inside out.

So why subject potential customers to the tedious process of navigating multiple pages and submitting contact forms that allow them hours to change their minds before you can respond? Why risk losing them at such a crucial moment?

Instead, choose our all-in-one website widget to engage your visitors instantly. Answer their questions on the spot with video calls, voice calls, live chat, and our cutting-edge AI chatbot. Schedule online and in-person appointments, or allow them to reach out via email, SMS, and social media messengers.

Provide immediate, personalized assistance, guide them through your pages, explain your offer clearly, and start building a lasting relationship.

Don't let your hard-earned leads slip away. Convert them into loyal customers now, before they have a chance to look elsewhere.

The All-In-One Contact Tool

Multiple Websites

One agent can receive calls from multiple websites

Desktop Notifications

Get notifications while you work on other tabs or applications

HD Video Calling

High quality video calls to capture the details efficiently

Separate Agent Login

Agent login is separate from admin login with limited access

File Sharing

Share documents up to 10 MB in size without leaving the call

Screen Sharing

Improve customer engagement with screen sharing

Widget UI Editor

Customize the VSD Widget with an inbuilt editor

Missed Call Alerts

Get email notification when a call is missed

Realtime Monitoring

Track the online agents and the ongoing calls

Admin Ends Call

Option to end ongoing calls from the admin dashboard

Low Bandwidth Mode

Stay connected in calls even with lower bandwidth

Virtual Background

Enable virtual backgrounds for confident meetings

Inquiry Notes

Add and edit notes for each inquriry for better tracking

Quality Audit

Join an ongoing meeting for quality and training

Scalable & Secure

Cater to thousands of customers with security you can trust

No Downloads

Customers need not download any software or apps

FAQs

What is an agent?

An agent is any person (yourself or someone from your team) who will answer the calls originating from any page of your website and will provide the relevant information to the customer.

Why I might need multiple agents?

While one agent can answer unlimited calls, if the agent is busy attending one call, you might need the call to be attended by another agent.

What if I do not have multiple agents?

Not a problem. If you have only one agent and if the agent is busy attending a call, the customer details will be stored in call history and the customer will be asked to choose a preferred callback time. You can call them back at their preferred time.

How would the customers know if we are unavailable or busy?

Once a customer submits details in the contact form, you can display a custom message saying you are busy attending other customers or mentioning your specific business hours.

What if my team or customers do not want to switch on video?

That is absolutely fine. Calls start as audio only and video turned OFF for everyone. You can continue the call as an audio call and switching to video is optional. You could still make use of all these features and the customer never needs to dial a phone number or use other channels to talk to you.

I have more than one website. Do I need multiple agents?

No. With Video Service Desk, one agent login can support incoming calls from all of your websites. The call notification will also display that the call is originating from which website.

Do you give a free trial?

We provide a free trial for 14 days. You can use all the features of Video Service Desk during this time to see if it meets your requirements.

Will Video Service Desk logo be visible to my customers?

No. And you can even customize the look and feel and the position of the button to match that of your website so that it looks like a part of your website and not like a plugin.

Give your customers the voice they deserve

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