Call Routing
Video Service Desk supports advanced call routing on the basis of language, skill, location and agent occupancy.
Skill Based Call Routing
skill-based-call-routing This article explains how to route calls and chat requests based on the agent skills automatically using Video Service…
Language Based Call Routing
language-based-call-routing This article explains how to set up Language Based Call and Chat Routing in Video Service Desk. What Is Language…
Location Based Call Routing
location-based-call-routing This article explains how to route calls and chat requests based on the call origin location automatically using Video…
Occupancy Based Call Routing
occupancy-based-call-routing This article explains how to route calls and chat requests based on the agent occupancy/idleness automatically using Video Service…
