Record Calls

This article will guide on how an agent can record a Voice or Video call. In case of a Video Call, the entire call with video can be recorded into an .mp4 file. The complete guide for both Web and Mobile is provided.

Note: Recording is NOT enabled by default and is an optional feature. To enable recording for your account, please contact Video Service Desk or simply call us using the VSD Button available within the Admin Dashboard.

Note: Local Recording is only possible with the web version of Video Service Desk. An agent must use Google Chrome as their browser for local recording to work. For Cloud Recording, there is no such requirement.

Steps For Web #

1. First, click the three dot icon.

2. Now, click Start recording.

3. A start recording box will appear. There are two options. Either you can store the recording to the cloud or you can save the recording file locally.

    

4. Local recording is possible only on the Google Chrome browser. While saving the recording locally, you also have the option to record only your audio and video streams. This can be used if the you don’t want to record the audio and video of other call participants.

6. Choose your preferred option and click Start recording.

7. A recording symbol will appear next to time, which means the meeting is being recorded.

8. Now in order to stop recording, again click the three dot icon.

9. Click Stop recording.

10. Now a recording box will appear. Click Confirm.

Steps For Mobile #

1. First, click the three dot icon.

2. Now, click Start recording.

3. A start recording box will appear. Click Start recording.

4. A recording symbol will appear next to time, which means the meeting is being recorded.

5. Now in order to stop recording, again click the three dot icon.

6. Click Stop recording.

7. Now a recording box will appear. Click Confirm.