Video Service Desk admins have the option to end the Ongoing Calls. This is useful in case an agent is needed elsewhere immediately but they are busy in the call and not responding. Also useful to bring an agent back into the queue to attend another important upcoming call request.
Steps To End Call #
Login to the Video Service Desk dashboard as an admin.
Go to the
Ongoing Callssection from the icon on the left side menu.
Here you can see the list of all
Ongoing Callsincluding the details.
Click on
End Callbutton against the call that you would like to end.
Once you click
End Call, the call will be ended for all the participants.
You will see a
Call Ended Successfullymessage once the call is ended.
