Video Service Desk Docs
Advice and answers from the Video Service Desk team
Call Routing
Video Service Desk supports advanced call routing on the basis of language, skill, location and agent occupancy.
Skill Based Call Routing
skill-based-call-routing This article explains how to route calls and chat requests based on the agent skills automatically using Video Service…
Language Based Call Routing
language-based-call-routing This article explains how to set up Language Based Call and Chat Routing in Video Service Desk. What Is Language…
Location Based Call Routing
location-based-call-routing This article explains how to route calls and chat requests based on the call origin location automatically using Video…
Occupancy Based Call Routing
occupancy-based-call-routing This article explains how to route calls and chat requests based on the agent occupancy/idleness automatically using Video Service…
