Add Participant

This article will guide on how to view & add participants in a call. The complete guide for both Web and Mobile is provided.

Advantages #

It is not always possible for your agents to answer a customer query. Hence, Video Service Desk gives you an option to add a third person into your meetings. While in the meeting, simply share the meeting link with another participant and they can join right away. Third participant could be anyone. No separate agent license needed.

Use cases:

• Vendors or field staff could be added with live video feed for quicker resolution

• Junior executives can add managers or seniors

• Customers can add other decision makers without leaving the calls

• Agents can handover the call to other agents and exit

   

Steps For Web #

1. First, click the Participants icon.

2. Here you will be able to see the list of participants.

3. Now in order to add participants click the Invite Someone button.

4. You can either copy the meeting link or share it directly via email.

Steps For Mobile #

1. First click the three dot icon.

2. Now click Participants.

3. Here you will be able to see the list of participants.

4. Now in order to add participants click the Invite Someone button.

5. You can either copy the meeting link or share it directly via email.