General | Video Service Desk

Video Service Desk Docs

Advice and answers from the Video Service Desk team

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General Guides

General

1

Documents, tutorials, guides and other general information for Video Service Desk Users.

  • AWS S3 Setup For Recordings

    aws-s3-setup-for-recordingsVideo Service Desk gives you the option to store call recordings automatically to your own cloud account. This document covers…

Other Documents

Admin Manual

Admin Manual

12

An admin is a user with complete control of your…

Agent Manual

Agent Manual

5

Video Service Desk agents are the members of your team…

Call Routing

Call Routing

4

Video Service Desk supports advanced call routing on the basis…

Dialer Types

4

Dialer is a method for customers to initiate calls. Instead…

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