Video Service Desk Docs
Advice and answers from the Video Service Desk team
Admin Manual
An admin is a user with complete control of your Video Service Desk account. This is a handbook for the admins.
Agent Manual
Video Service Desk agents are the members of your team who handle customer inquiries. This manual describes the options available to them.
Call Routing
Video Service Desk supports advanced call routing on the basis of language, skill, location and agent occupancy.
Dialer Types
Dialer is a method for customers to initiate calls. Instead of using a phone or email, customers use these Dialers to place calls. Video Service Desk offers your customers with multiple methods to connect with your agents.
In-Call Features
The features available to an agent while in a voice or video call with the customer.
General
Documents, tutorials, guides and other general information for Video Service Desk Users.