Cancellation and Refund Policy

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

If you wish to cancel your account, you could easily do so from the user dashboard. In case of any technical issues cancelling your subscription from the admin dashboard, you can drop an email to support@nanothread.io for cancelling your subscription. Upon cancellation, your access to Video Service Desk will be revoked at the end of your term and your data will be eventually deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.

Your subscription gets renewed automatically based on your usage plan.

You can upgrade or downgrade level of our services at any time of your usage, however Video Service Desk does not refund any fees in that case. You will, however, receive credits as per your unused days in the subscription plan. Those credits will be adjusted against your future payments.

If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term.

We reserve the right to modify or terminate the Video Service Desk service(s) for any reason, without notice at any time.

Fraud: Without limiting any other remedies, Video Service Desk may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.

Note: No refunds are offered, even if a plan is canceled mid-month.

14 Day No Obligation Cancellation

Video Service Desk offers SaaS service to companies entirely free of cost under a 14 day no-obligation trial period. Additionally, Video Service Desk offers a 14 day hassle free refund policy. The refund period begins immediately upon account activation. The 14-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. Video Service Desk will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to Video Service Desk.

At any time during the 14-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge (if applicable at the time).

In order to continue using SaaS after the 14-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.

Billing, Cancellation, and Refund Policies

Video Service Desk charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Video Service Desk will calculate a pro-rated amount with the first payment due on signing.

All subscriptions monthly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime from the admin dashboard.

Customers will receive an email from Video Service Desk confirming that their subscription to the SaaS service has been cancelled.

Important: No refunds for partial months or years of service will be refunded to a customer upon cancellation. However, customers will get credits for the remaining partial subscription duration that could be utilized for further payments.

We collect GST for our customers in India only. For our customers outside of India, all fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

The fees that Video Service Desk charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to support@nanothread.io or use the options available within the dashboard.

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle. In case of payment failure, customers might have to make a manual payment to keep their account active.

With regards to downgrades on a subscription, Video Service Desk does issues credits but no refunds for partial months of service.

Video Service Desk reserves the right to refuse/cancel a subscription to any of the SaaS services bought from videoservicedesk.com, If Video Service Desk refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought.

These above policies apply to all the SaaS services listed on Video Service Desk unless otherwise noted in the corresponding program materials.

Changes to this policy

We may update our Cancellation and Refund Policy from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Cancellation and Refund Policy on this page.

These terms and conditions were last updated on 23.03.2023.

Contact Us

If you have any questions or suggestions about our Cancellation and Refund Policy, do not hesitate to contact us at contactus@nanothread.io.