The Ultimate
Gen-AI + Human
Customer Interaction Suite
A Website Widget To Engage Leads and Customers Through Video Calls, Voice Calls, Live Chat, Gen-AI Chatbot, Online / In-Person Appointments, Email, SMS and Social Media Messengers
The Ultimate
Gen-AI + Human Customer Suite
Engage Leads and Customers Through Video Calls, Voice Calls, Live Chat, Gen-AI Chatbot, Online & In-Person Appointments, Email, SMS & Social Media Messengers
AI First? Human First? Use Both. With Video Service Desk You Can Easily Convert
Your Leads
Into Customers
Into Raving Fans
Video & Voice Calls With Screen Sharing
Your customers can initiate high quality voice and video calls right from their browsers. Invite vendors, agents and other decision makers located across the globe into the call.
Live Chat
Discover seamless interaction with our live chat feature, connecting you instantly with customers and leads. Your agents can also communicate with one another within Video Service Desk. Improve support, boost conversions, and build lasting relationships with our intuitive platform.
ChatGPT On Your Business Data
Trained on your custom data, our cutting-edge AI chatbot learns and adapts from your customer interactions, providing personalized responses and efficient support. Explore the power of tailored AI solutions for your business.
Online & In-Person Appointment Booking
Streamline your scheduling process with our intuitive appointment booking system. Whether you're managing client meetings, consultations, or services, our platform ensures seamless integration, customizable options, and real-time availability updates. Take control of your calendar with ease and focus on what matters most - your clients!
Social Media Widgets, Email and SMS
Have you ever admired the convenience of WhatsApp or Facebook Messenger icons on business websites and wondered how to integrate them onto your own page? With just one Video Service Desk widget, you can effortlessly enable this feature. Your leads can instantly message you via WhatsApp and other social media platforms directly from your website or shared link. No coding skills required!
Replace IVR With Intelligent Routing
Route inquiries to different teams automatically. The button on your home page could route the inquiries to your Sales team. A button in your member area could route the inquiries to Customer Support automatically. Enable call routing based on:
Custom Forms and UI
Don't like the default colors? Pick your favorite! We recognize that one size doesn't fit all. That's why we offer extensive customization options, empowering our clients to tailor solutions precisely to their needs and deliver exceptional experiences to their own clients.
Inquiry History and Management
Centralize all your inquiries effortlessly with our integrated dashboard. Assign inquiries to specific agents, track progress with notes, and ensure timely follow-ups until completion. Witness your leads seamlessly transition into loyal customers.
No Website? No Problem!
Multiple Ways To Use Video Service Desk
Are you a freelancer or solopreneur just starting out and don't have a business website of your own? Or are you a product manufacturer and your clients don't really use websites to contact you?
Trusted By 2000+ Clients Who Value Their Customers
Consumers abandon online transactions if their concerns are not addressed quickly. [Forrester]
Customers expect immediate help. 59% use their preferred contact channels. [Liveperson]
Customers prefer self help for simple issues before contacting customer support. [Salesforce]
Don't Let Potential Customers Slip Away
In today's fast-paced digital world, the average human attention span is just 7 seconds—shorter than that of a goldfish. With constant social media notifications, this window can shrink to a mere 4-5 seconds.
You can't afford to let visitors leave your site and never return. Or worse, go to a competitor.
You've invested heavily in your product and marketing, driving valuable traffic to your website. Your team knows your product inside out.
So why subject potential customers to the tedious process of navigating multiple pages and submitting contact forms that allow them hours to change their minds before you can respond? Why risk losing them at such a crucial moment?
Instead, choose our all-in-one website widget to engage your visitors instantly. Answer their questions on the spot with video calls, voice calls, live chat, and our cutting-edge AI chatbot. Schedule online and in-person appointments, or allow them to reach out via email, SMS, and social media messengers.
Provide immediate, personalized assistance, guide them through your pages, explain your offer clearly, and start building a lasting relationship.
Don't let your hard-earned leads slip away. Convert them into loyal customers now, before they have a chance to look elsewhere.
The All-In-One Contact Tool
FAQs
An agent is any person (yourself or someone from your team) who will answer the calls originating from any page of your website and will provide the relevant information to the customer.
While one agent can answer unlimited calls, if the agent is busy attending one call, you might need the call to be attended by another agent.
Not a problem. If you have only one agent and if the agent is busy attending a call, the customer details will be stored in call history and the customer will be asked to choose a preferred callback time. You can call them back at their preferred time.
Once a customer submits details in the contact form, you can display a custom message saying you are busy attending other customers or mentioning your specific business hours.
That is absolutely fine. Calls start as audio only and video turned OFF for everyone. You can continue the call as an audio call and switching to video is optional. You could still make use of all these features and the customer never needs to dial a phone number or use other channels to talk to you.
No. With Video Service Desk, one agent login can support incoming calls from all of your websites. The call notification will also display that the call is originating from which website.
We provide a free trial for 14 days. You can use all the features of Video Service Desk during this time to see if it meets your requirements.
No. And you can even customize the look and feel and the position of the button to match that of your website so that it looks like a part of your website and not like a plugin.
Give your customers the voice they deserve
