A No-Code Button For Inbound Audio & Video Calls From Customers

Boost lead conversions, save costs and increase brand loyalty with amazing features like file sharing, screen sharing and advanced call routing (IVR)

  • Receive international calls for FREE
  • Browser to browser calling
  • No need for phone numbers
  • Works without a website also

Watch the below short video to see A Demo

With Video Service Desk You Can Easily Convert

Your Leads
Into Customers
Into Raving Fans

Trusted By Clients Who Value Their Customers


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38%

More Conversions

62%

Customers Prefer Calling A Business

23%

Better Retention

Custom Contact Forms Branding And Messaging

Each business is unique and one size doesn't fit all. Keeping that in mind, Video Service Desk offers:

  • Customizable Contact Form Fields - Collect the data that you need. Make fields mandatory. See this data instantly in the live call popup and greet your leads by their names!
  • Custom Branding - Upload your logo & change all aspects of the button to match the look and feel of your brand
  • Custom Messaging - Customize the text that is displayed to your clients

Replace IVR With Intelligent Call Routing

VSD Buttons on different webpages can route calls to different teams automatically. The button on your home page could route the call to your Sales team. A button in your member area could route the calls to Customer Support by default.


Video Service Desk supports call routing based on:

  • Skill - Based on agent qualification and training
  • Language - Based on the languages spoken by agents
  • Location - Based on which location/page call is originating from
  • Least Occupancy - Based on the utilization of agents

Live Call Notifications On Web Android And iOS

Get call notifications on your computer with all the customer information that you need. Cannot be in front of your computer all the time? Not a problem. Get call notifications on your phone that seamlessly convert into video calls in a single swipe.


If you a miss a call, the customer will be asked for a preferred call back date and time when you can call them back and close the deal. Also get missed call notifications delivered right into your inbox.

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Invite A Third Participant For Quicker Resolution

It is not always possible for your agents to answer a customer query. Hence, Video Service Desk gives you an option to add a third person into your meetings. While in the meeting, simply share the meeting link with another participant and they can join right away. Third participant could be anyone. No separate agent license needed. Use cases:

  • Vendors or field staff could be added with live video feed for quicker resolution
  • Junior executives can add managers or seniors 
  • Customers can add other decision makers without leaving the calls
  • Agents can handover the call to other agents and exit

No Website? No Problem!

Are you a freelancer or solopreneur just starting out and don't have a business website of your own? Or are you a product manufacturer and your clients don't really use websites to contact you?

Multiple Ways To Use Video Service Desk

(All the features and advanced call routing is supported by each of these methods)

VSD Buttons

Integrates within your website or any internal webpages. Customize the look and feel of the button as per your brand. See example button on this page (bottom-right corner). Customize the form fields as you like.

VSD Links

Generate a short link of the form vsd.li/sdk8ku that opens your custom form with your logo. Share it with your clients over email, SMS or any channel of your choice. They fill the form and connect with you instantly.

VSD Credentials

Share credentials for your users to login to Video Service Desk directly and initiate calls. Individual user accounts can be created and shared with a closed group of people.

VSD QR Codes (Coming Soon)

Generate unique QR codes. Print and stick these on your products, catalogs or ads. Your leads and customers will be able to simply scan the QR with their phones, fill their details (optional) and connect with you.

The All-In-One Tool To Close Your Calls

Multiple Websites

One agent can receive calls from multiple websites or clients

Desktop Notifications

Get notifications while you work on other tabs or applications

HD Video Calling

High quality video calls to capture the details efficiently

Separate Agent Login

Agent login is separate from admin login with limited access

Coming Soon

Call Assignment

Admin can assign calls to specific agents for follow up

File Sharing

Share documents up to 10 MB in size without leaving the call

Screen Sharing

Improve customer engagement with screen sharing

Button UI Editor

Customize the VSD Button with an inbuilt editor

Missed Call Alerts

Get email notification when a call is missed

Coming Soon

Appointments

To replace the current callback feature in case you miss a call

Realtime Monitoring

Track the online agents and the ongoing calls

Admin Ends Call

Option to end ongoing calls from the admin dashboard

Low Bandwidth Mode

Stay connected in calls even with lower bandwidth

Virtual Background

Enable virtual backgrounds for confident meetings

Coming Soon

Video Recordings

Record and store your meetings with nominal pay per use plans

In Call Notes

Take notes within the call that can be viewed in call history

Quality Audit

Join an ongoing meeting for quality and training

Request Callback

Ask customers for a callback time and date if call is missed

No Downloads

Customers need not download any software or apps

Coming Soon

Webhooks

Sync your CRM and database with VSD customer records

The average human attention span is 7 seconds, which is shorter than that of the average goldfish (9 seconds). Even less (4-5 seconds) with constant social media notifications, WhatsApp messages and trending video notifications from YouTube.

If you are aware of this fact, you absolutely cannot afford to have your visitors leave your site so quickly and never come back. Or worse, go to a competitor.

You have worked hard on your product and spent considerable amount of money on advertising and marketing campaigns. This allowed you to get some traffic to your website. Your team knows your product like the back of their hand.

So why bother customers with a tedious process of searching for information through multiple pages, answering frustrating chatbots, and submitting contact forms that gives them hours to change their minds before being contacted? Why?

Instead, choose the option to answer their concerns immediately, guide them through your page, explain as best you can about your offer, and start building a lasting relationship from the beginning.

How It Works?

Please follow the below steps to add Video Service Desk button to your website. We are here to help if you need technical assistance.

01

Fill in your details by clicking on the Video Service Desk button (right bottom corner of this page).

02

We will set up the account for you as per your needs and provide you dashboard access.

03

You can download the button code and add it to your website or use other methods to engage customers.

Video Service Desk Pricing

100% Satisfaction Guarantee

Your success is what we are rooting for and we hope that you would give us a chance to resolve your concerns. However, we totally understand if you do not want to continue with your subscription. 

We have a 30 days no-questions-asked refund policy. In case you do not like using Video Service Desk and want a refund, please drop us a note at support@nanothread.io and we would promptly refund you the entire amount without any hassles.

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FAQs

What is an agent?

An agent is any person (yourself or someone from your team) who will answer the calls originating from any page of your website and will provide the relevant information to the customer.

Why I might need multiple agents?

While one agent can answer unlimited calls, if the agent is busy attending one call, you might need the call to be attended by another agent.

What if I do not have multiple agents?

Not a problem. If you have only one agent and if the agent is busy attending a call, the customer details will be stored in call history and the customer will be asked to choose a preferred callback time. You can call them back at their preferred time.

How would the customers know if we are unavailable or busy?

Once a customer submits details in the contact form, you can display a custom message saying you are busy attending other customers or mentioning your specific business hours.

What if my team or customers do not want to switch on video?

That is absolutely fine. Calls start as audio only and video turned OFF for everyone. You can continue the call as an audio call and switching to video is optional. You could still make use of all these features and the customer never needs to dial a phone number or use other channels to talk to you.

I have more than one website. Do I need multiple agents?

No. With Video Service Desk, one agent login can support incoming calls from all of your websites. The call notification will also display that the call is originating from which website.

Do you give a free trial?

We do not provide a free trial. However, we have a 30 day refund policy in case you do not like using the product.

Will Video Service Desk logo be visible to my customers?

No. And you can even customize the look and feel and the position of the button to match that of your website so that it looks like a part of your website and not like a plugin.

Give your customers the voice they deserve

  • Close more deals faster than ever with inbuilt screen and file sharing
  • Receive calls from anywhere in the world without adding contacts
  • Showcase your products live and answer queries right away
  • Reduce resolution time with automatic call routing to relevant team
  • Stop bothering your customers with inefficient chatbots
  • Make an impression and stand apart from your competitors
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