Fewer Tools
Better Connections
Route clients and leads to the right expert
over video call, chat, appointment, and more.
Your clients connect instantly from any device. No downloads.
Five Tools. Five Logins. Five Monthly Bills.
Your team wastes hours switching between Zoom, Calendly, Chat Apps, CRMs and Form Builders.
You pay for Zoom, Calendly, Typeform, Otter, IVR systems, Bloated CRMs. That's over $100 per month wasted on different platforms. Managing them is another headache.
Inefficient chatbots often are used only to prompt "Connect me to a human". And they fail at even that. Half of your leads give up before connecting.
Calls aren't recorded. Chat history disappears. Someone emailed. Another client texted you. Difficult to follow up or track that inquiry from last week.
One Link. Every Channel. All Tracked.
Share a single VSD link or QR Code on WhatsApp, Facebook, email campaigns, print media, anywhere. Clients choose a channel you support.
You route and track everything in one central dashboard.
Built for Businesses That Need Proof
Whether you verify loans, coach clients, or route sales leads, VSD keeps everything tracked and compliant.
Video PD & Verifications
Complete remote verifications via video. Record and transcribe both internal and customer calls for compliance. Generate valuable AI insights. Save thousands on travel costs. Perfect for NBFCs and microfinance.
See NBFC Use CasesCoaching Sessions
Auto-transcribe every coaching session. Generate AI summaries as per ICF guidelines. Replace Zoom plus Otter plus ChatGPT. One platform for scheduling, sessions, and documentation. Coaches love it.
See Coach Use CasesSmart Lead Routing
Perfect for Insurance agencies, Real Estate, and professional service businesses with distributed teams. Route inquiries to available agents automatically. Track every conversation to closure. Never miss a lead.
See Team Use CasesVideo. Voice. Chat. Appointments. Messages.
Clients choose how to connect. Live or scheduled. Instant or async. You're covered.
Need instant help? Video call, voice call, or chat live. Want to schedule? Book appointments for online or offline meetings. Have a quick question? Send a message and get replies via email, SMS, or WhatsApp. Every inquiry tracked in one dashboard.
Video Calls
Face-to-face meetings with screen share, file sharing, and whiteboard. Record locally or in cloud.
Voice Calls
Crystal-clear audio with noise cancellation. Share files and chat during calls. Record everything.
Live Chat
Real-time messaging. Add notes. Transcripts saved automatically for every chat.
Appointments
Online & offline meetings. Clients pick available slots from all agent calendars combined.
Messages
Routes email, SMS, or WhatsApp to the right person automatically. No manual assignments.
Route to Available Agents Automatically
No more missed inquiries or busy signals. Smart routing connects clients to agents who can help right now.
Availability-Based
Agent on video call? VSD won't send them live chat. Routes to next available agent instead. Busy agents still get appointments and messages they can handle later.
Skills-Based
Route loan inquiries to loan officers. Route tech support to tech team. Assign agents to specific contact forms. Clients reach the right expert every time.
Language-Based
Client speaks Hindi? Route to Hindi-speaking agent. Agents handle inquiries in languages they know. Builds trust. Better service, happier clients.
Priority-Based
Seniors get the call first if they are available. Handle call overflow by assigning to your L2 support team. They are your second line of defence.
Round-Robin
Fair distribution. Video Service Desk tracks who got an inquiry assigned more recently and routes the future inquiries to another member of your team.
Record. Transcribe. Summarize.
Every video call, voice call, and chat saved with transcripts and AI summaries. Perfect for audits, training, and documentation.
Choose cloud or local storage. Download recordings anytime. Keep forever or delete. You control your data.
Every call auto-transcribed. Search conversations by keyword. Review what was discussed without rewatching hours of video. Saves massive time.
Get instant summaries of calls and chats. Key points extracted automatically. Perfect for ICF coaching notes, loan verification reports, sales follow-ups.
Track all inquiries from start to finish. See which agents handled what. Add notes and status updates. Filter by date, agent, or inquiry type.
One Link. Unlimited Clients. Forever.
No per-submission fees. No contact limits. No surprises. Just one flat rate.
Create one VSD link or QR code. Share it everywhere. You pay one flat rate. Not per contact. Use same link for 10 clients or 10,000. Your choice. Free forever plan includes limited inquiries. Paid plans have no limits.
| Other Platforms | Video Service Desk |
|---|---|
| Limit on number of contacts | Unlimited |
| Pay more as you grow | Gets Cheaper |
| Zoom for video calls | Video and Voice calls included |
| Otter for transcriptions | Transcripts included |
| ChatGPT for AI summaries | AI Summaries included |
| Calendly for appointments | Scheduling included |
| Intercom for live chat | Live Chat included |
| Typeform for form builder | Form Builder included |
| Zapier and Business APIs for Routing | Routing included |
| Hubspot Starter for Inquiry Tracking | Inquiry tracking included |
| Paid Website Widgets | Widgets, Links, QR included |
| Total Cost | Just $29 / agent / month. Volume Discounts. |
Build Forms Your Way. No Coding Needed.
Add the fields you need. Remove the ones you don’t. Easy Drag-and-drop builder.
Create custom intake forms for different inquiry types. Loan applications need different fields than coaching inquiries. Add text fields, dropdowns, file uploads, checkboxes. Multiple forms for different customer segments. No limits.
Ready to Simplify Client Communication?
Join teams that replaced five tools with one. Start free. No credit card needed.
Setup takes 5 minutes. Create your contact form. Share your link. Start connecting clients. Free forever plan includes limited inquiries per month. Upgrade anytime for unlimited inquiries and advanced features. No contracts. Cancel anytime. Try it now.
The Ultimate
Gen-AI + Human Customer Suite
Engage Leads and Customers Through Video Calls, Voice Calls, Live Chat, Gen-AI Chatbot, Online & In-Person Appointments, Email, SMS & Social Media Messengers