A No-Code Button For Inbound Audio & Video Calls From Customers
Boost lead conversions, save costs and increase brand loyalty with amazing features like file sharing, screen sharing and advanced call routing (IVR)
Watch the below short video to see A Demo
With Video Service Desk You Can Easily Convert
Your Leads
Into Customers
Into Raving Fans
Trusted By Clients Who Value Their Customers
More Conversions
Customers Prefer Calling A Business
Better Retention
Custom Contact Forms Branding And Messaging
Each business is unique and one size doesn't fit all. Keeping that in mind, Video Service Desk offers:
Replace IVR With Intelligent Call Routing
VSD Buttons on different webpages can route calls to different teams automatically. The button on your home page could route the call to your Sales team. A button in your member area could route the calls to Customer Support by default.
Video Service Desk supports call routing based on:
Live Call Notifications On Web Android And iOS
Get call notifications on your computer with all the customer information that you need. Cannot be in front of your computer all the time? Not a problem. Get call notifications on your phone that seamlessly convert into video calls in a single swipe.
If you a miss a call, the customer will be asked for a preferred call back date and time when you can call them back and close the deal. Also get missed call notifications delivered right into your inbox.
Invite A Third Participant For Quicker Resolution
It is not always possible for your agents to answer a customer query. Hence, Video Service Desk gives you an option to add a third person into your meetings. While in the meeting, simply share the meeting link with another participant and they can join right away. Third participant could be anyone. No separate agent license needed. Use cases:
No Website? No Problem!
Are you a freelancer or solopreneur just starting out and don't have a business website of your own? Or are you a product manufacturer and your clients don't really use websites to contact you?
Multiple Ways To Use Video Service Desk
(All the features and advanced call routing is supported by each of these methods)
VSD Buttons
Integrates within your website or any internal webpages. Customize the look and feel of the button as per your brand. See example button on this page (bottom-right corner). Customize the form fields as you like.
VSD Links
Generate a short link of the form vsd.li/sdk8ku that opens your custom form with your logo. Share it with your clients over email, SMS or any channel of your choice. They fill the form and connect with you instantly.
VSD Credentials
Share credentials for your users to login to Video Service Desk directly and initiate calls. Individual user accounts can be created and shared with a closed group of people.
VSD QR Codes (Coming Soon)
Generate unique QR codes. Print and stick these on your products, catalogs or ads. Your leads and customers will be able to simply scan the QR with their phones, fill their details (optional) and connect with you.
The All-In-One Tool To Close Your Calls
Multiple Websites
One agent can receive calls from multiple websites or clients
Desktop Notifications
Get notifications while you work on other tabs or applications
HD Video Calling
High quality video calls to capture the details efficiently
Separate Agent Login
Agent login is separate from admin login with limited access
Coming Soon
Call Assignment
Admin can assign calls to specific agents for follow up
File Sharing
Share documents up to 10 MB in size without leaving the call
Screen Sharing
Improve customer engagement with screen sharing
Button UI Editor
Customize the VSD Button with an inbuilt editor
Missed Call Alerts
Get email notification when a call is missed
Coming Soon
Appointments
To replace the current callback feature in case you miss a call
Realtime Monitoring
Track the online agents and the ongoing calls
Admin Ends Call
Option to end ongoing calls from the admin dashboard
Low Bandwidth Mode
Stay connected in calls even with lower bandwidth
Virtual Background
Enable virtual backgrounds for confident meetings
Coming Soon
Video Recordings
Record and store your meetings with nominal pay per use plans
In Call Notes
Take notes within the call that can be viewed in call history
Quality Audit
Join an ongoing meeting for quality and training
Request Callback
Ask customers for a callback time and date if call is missed
No Downloads
Customers need not download any software or apps
Coming Soon
Webhooks
Sync your CRM and database with VSD customer records
A Goldfish Memory
The average human attention span is 7 seconds, which is shorter than that of the average goldfish (9 seconds). Even less (4-5 seconds) with constant social media notifications, WhatsApp messages and trending video notifications from YouTube.
If you are aware of this fact, you absolutely cannot afford to have your visitors leave your site so quickly and never come back. Or worse, go to a competitor.
You have worked hard on your product and spent considerable amount of money on advertising and marketing campaigns. This allowed you to get some traffic to your website. Your team knows your product like the back of their hand.
So why bother customers with a tedious process of searching for information through multiple pages, answering frustrating chatbots, and submitting contact forms that gives them hours to change their minds before being contacted? Why?
Instead, choose the option to answer their concerns immediately, guide them through your page, explain as best you can about your offer, and start building a lasting relationship from the beginning.
How It Works?
Please follow the below steps to add Video Service Desk button to your website. We are here to help if you need technical assistance.
Fill in your details by clicking on the Video Service Desk button (right bottom corner of this page).
We will set up the account for you as per your needs and provide you dashboard access.
You can download the button code and add it to your website or use other methods to engage customers.
Video Service Desk Pricing
100% Satisfaction Guarantee
Your success is what we are rooting for and we hope that you would give us a chance to resolve your concerns. However, we totally understand if you do not want to continue with your subscription.
We have a 30 days no-questions-asked refund policy. In case you do not like using Video Service Desk and want a refund, please drop us a note at support@nanothread.io and we would promptly refund you the entire amount without any hassles.
FAQs
An agent is any person (yourself or someone from your team) who will answer the calls originating from any page of your website and will provide the relevant information to the customer.
While one agent can answer unlimited calls, if the agent is busy attending one call, you might need the call to be attended by another agent.
Not a problem. If you have only one agent and if the agent is busy attending a call, the customer details will be stored in call history and the customer will be asked to choose a preferred callback time. You can call them back at their preferred time.
Once a customer submits details in the contact form, you can display a custom message saying you are busy attending other customers or mentioning your specific business hours.
That is absolutely fine. Calls start as audio only and video turned OFF for everyone. You can continue the call as an audio call and switching to video is optional. You could still make use of all these features and the customer never needs to dial a phone number or use other channels to talk to you.
No. With Video Service Desk, one agent login can support incoming calls from all of your websites. The call notification will also display that the call is originating from which website.
We do not provide a free trial. However, we have a 30 day refund policy in case you do not like using the product.
No. And you can even customize the look and feel and the position of the button to match that of your website so that it looks like a part of your website and not like a plugin.
Give your customers the voice they deserve
