Pluggable Voice and Video Chat For Websites
A No Code, Futuristic button for Your Website with Additional features like file sharing, screen sharing & advanced call routing.
With Video Service Desk You Can Easily Convert
And Retain Them Forever
Make It Your Own
We understand that each business is unique and one size does not fit all. Capture all the details that you need with dynamic contact forms tailored to your business needs. Display a custom message to your website visitors in case you are not online.
Video Service Desk comes with your logo and you can customize the look and feel, position, size, button text and color to match your brand. Isn't that cool?
Route Calls Intelligently
Different buttons on different pages of your website could be used to route calls to different teams automatically. The button on your home page routes the call to your Sales team. Another button inside your member area could be set to route the calls to Customer Support by default.
Video Service Desk supports call routing based on:
Never Miss A Lead
Cannot be online all the time? Not a problem. Get phone call notifications that seamlessly convert into video calls with just one tap.
Get email notifications for all calls and monitor the calls and agent status within the dashboard.
If you a miss a call, the customer will be asked for a preferred call back date and time when you can call them back and close the deal!
Even More Features
In Call Note Taking
Agents can take notes within the call which can be later viewed in the call history.
Monitor which agents are online and track ongoing, completed and missed calls in real-time.
Powerful Admin Controls
Join an ongoing meeting for quality and training. Admin can also end an ongoing meeting.
The Memory of a Goldfish
The average human attention span is 7 seconds - less than that of a Goldfish (9 seconds). Even lesser (4-5 seconds) with constant social media notifications, WhatsApp messages and trending video notifications from YouTube.
Knowing this fact, there is absolutely NO WAY you can afford to let your visitors struggle and leave your page in a flash - never to return again. Or worse, go to your competitors.
You have worked VERY HARD on your product and managed to bring some traffic to your website by spending on advertisements and marketing campaigns. You and your team know your product like the back of your hands.
So why torture your customers with a tiring process of searching for information through multiple pages, answering "frustrating" chatbots and submitting contact forms where they have HOURS to change their minds until contacted?
Why not instead choose an option to answer their concerns right away, walk them through your pages, explain as best you can what you are offering and start building an ever lasting relation - right from the beginning.
How It Works?
Please follow the below steps to add Video Service Desk button to your website.
Fill in your details by clicking on the Video Service Desk button (right bottom corner of this page).
We will set up the account for you as per your needs and provide you with a tiny piece of code. You can place it in all or specific pages of your website.
That's it! You can control further settings from the dashboard. Also we can guide you if your developer is not available to add the button to your website.
Trusted By Clients Who Value Their Customers
Customers Prefer Calling A Business
1 to 10 Agents
100% Satisfaction Guarantee
Your success is what we are rooting for and we hope that you would give us a chance to resolve your concerns. However, we totally understand if you do not want to continue with your subscription.
We have a 30 days refund policy. In case you do not like using Video Service Desk and want a refund, please drop us a note at firstname.lastname@example.org and we would promptly refund you the entire amount without any hassles.
An agent is any person (yourself or someone from your team) who will answer the calls originating from any page of your website and will provide the relevant information to the customer.
While one agent can answer unlimited calls, if the agent is busy attending one call, you might need the call to be attended by another agent.
Not a problem. If you have only one agent and if the agent is busy attending a call, the customer details will be stored in call history and the customer will be asked to choose a preferred callback time. You can call them back at their preferred time.
Once a customer submits details in the contact form, you can display a custom message saying you are busy attending other customers or mentioning your specific business hours.
No. With Video Service Desk, one agent login can support incoming calls from all of your websites. The call notification will also display that the call is originating from which website.
We do not provide a free trial. However, we have a 30 day refund policy in case you do not like using the product.
No. And you can even customize the look and feel and the position of the button to match that of your website so that it looks like a part of your website and not like a plugin.
That is absolutely fine. Calls start as audio only and video turned off for everyone. You can continue the call as an audio call and switching to video is optional. You could still make use of all these features and the customer never needs to dial a phone number or use other channels to talk to you.