On Demand Video Remote Interpretation

ready-to-use & Customized Super affordable solutions for Language Agencies And Independent Interpreters

Start Remote Interpretation On The Go

Capture Client Details

Collect the client details that you need with customizable form fields

Integrated VOIP

Route overflowing calls to your OPI partner or take them to scheduled appointments

Advanced Call Routing

Route calls to different interpreters based on language, skills and idle time

Convenience And Confidentiality

No Background Distractions: Avoid distractions in the background by enabling noise suppression. Use virtual backgrounds to hide the room clutter with a background image of your choice.
Increased Reach: With Video Service Desk, you can interpret for clients located anywhere in the world from the convenience of sitting at your home (if you want).
Confidentiality: The details being shared between the client and interpreter will remain confidential.
Separate Admin and Agent Dashboard: Separate admin and agent dashboards with different levels of privileges.

Not Just Video Calling

File Sharing & Co-Browsing

With integrated file sharing, exchanging documents and photos is easy - without leaving the call.

Call History & Call Monitoring

Agents and admins can see the calls in the call history. The admin can also monitor ongoing calls, end call or join as Quality Auditor.

Never Miss An Enquiry

With real time call notifications on phone and desktop and with missed call alerts, you never have to worry about missing a call.

Collect Client Feedback

Get survey reports based on the call quality and agent satisfaction ratings collected from your clients at the end of each call.

Interpret From Anywhere

Industries That Can Benefit from Utilizing Video Remote Interpreting Solutions

When we consider industries that have required video remote interpreting services, we may come up with a long list of industries that demand vocal communication. Nowadays, every business in the globe might benefit from including VRI interpreting into their daily work environment. Video Service Desk has worked with several of these companies and maintains tight relationships with our partners across various industries. Here are few of the industries with which we’ve worked that have benefited from video remote interpreting platforms:

Manufacturing

Global training and workforce management is easier than ever with VRI options that bring teams together in one virtual space.

Education

Teachers and parents may interact across language barriers with low-cost, adaptable technology. High-quality remote interpreting services for education and meeting and event solutions.

Healthcare

A language access strategy should include on-demand remote interpreting services for healthcare. With a tablet, interpreters may be added to an onsite appointment or right into a telemedicine call.

Legal

By providing services to multilingual and low English proficiency consumers, video remote interpreting services for judicial processes might broaden the types of cases a business can accept.

Features

Full business cycle from scheduling to analytics

Use the power of our interpreter management platform to build a workflow and complete tasks that cover all aspects of your operations. Scheduling, notification, electronic signature, integration with 3rd party products and services, quality assurance, compliance, role-based user profiles, custom document and reports.

Role-based profiles

Create work environment, where people can manage interpreting services efficiently, using familiar tools that help them to focus on the tasks. Manage information and data with security and privacy in mind.

Complex business environments

Deliver services using business units, two-tier account structure and locations. Track purchase orders, access codes, vouchers, appointment categories across your entire organization. Create team leaders and use your staff as interpreters.

Customize everything

Make everyone feel you tailored not just your services but also delivery platform specifically for them. Customize forms, documents and reports for your interpreters and clients to keep improving and standardizing your operations.

Consumer-centric services

Engage consumer by offering options to select preferred interpreters and collect historical data. Reduce errors and improve satisfaction by ensuring only right services and qualified interpreters are scheduled for the event or appointment.

Need A Custom VRI Solution Of Your Own?

We provide a ready made, cost effective application called Video Service Desk which suits the needs of most VRI agencies and individual interpreters. However, we also understand that one size doesn't fit all.

There are times when you are frustrated in your day to day operations because the tool that you are using today has too many restrictions. You still bear with it - every single day - finding workarounds and manually fixing things. Because you don't have a tech team and you are too busy to design a solution from the ground up. To top it all, building a solution of your own needs a lot of investment. Right?

Well, not quite.

If your organizational needs are different and you want a customized version of our VRI system to call your own, we can build one and maintain it for you. It will be a robust system, with close to zero downtime, with your own domain name. You can add or remove the features as per your need.

With a low cost setup and our expertise in providing affordable and scalable video conferencing technology, get ready to save on those extra dollars that you are spending with your existing SaaS provider every month.

Let's Create Our Own Software

Ways To Initiate Real Time Video Calls

Your clients can initiate calls using any of the following methods

VSD Widgets

Add a chatbot like widget to all or specific pages of your website using a tiny code snippet. See example button on this page (bottom-right corner). Customize the form fields and the button UI if you like.

VSD Embed

Embed Video Service Desk as an iframe into a part of your webpage. Useful for replacing contact forms directly. Also helpful as an alternative to VSD Widgets.

VSD Links

Generate a short link of the form vsd.li/xxxxxx that opens your custom form with your logo. Share it with your clients over email, SMS, WhatsApp. A single VSD Link can be used by unlimited number of users at a time.

VSD QR Codes

Generate unique QR codes. Print and stick these on your products, catalogs, billboards or advertisements. Your leads can simply scan the QR with their phones.

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